Welcome to the Customer Support Center Knowledgebase. We have included an in-depth Knowledgebase to help you find the answers to your questions quickly and easily. Please search for your answers to your questions using the search tool, browse the knowledgebase categories, or submit your own question.

Top 10 Most Popular Questions

1. How much does it cost to...? (Viewed 19603 times)
2. Can I make bulk changes or changes to multiple domains at one time? (Viewed 15237 times)
3. How do I change contact information, name servers, or add products to multiple domains at the same time? (Viewed 14408 times)
4. What do I do if my web site or domain name is down? (Viewed 14021 times)
5. My domain is not registered through you guys but I use your hosting services. What name servers should I use? (Viewed 12219 times)
6. What software do you recommend for creating html and web pages? (Viewed 11173 times)
7. Why is it dangerous to use a free email address when registering a domain name? (Viewed 10539 times)
8. I received a message that says, "Your order has been queued for processing." Did my purchase go through? (Viewed 8620 times)
9. When should I upload files via FTP in Binary or ASCII mode? (Viewed 8155 times)
10. What if someone else (my former webmaster, web host, or employee, for example) registered my domain name? How can I get my account password or access to my domain name? (Viewed 7588 times)

Question Categories

Billing (30)

Questions about credit cards, billing, payment and refunds for all our services.

Country Code Top Level Domains (ccTLDs) (46)

Everything you need to know about registering a country code top level domain (ccTLD).

DNS Management (25)

Information about our web-based Domain Name Service (DNS).

Domain Account Management (12)

A variety of questions about using our secure domain account management system.

Domain Contact Information (18)

Questions about domain Owner, Administrative, Technical or Billing contacts.

Domain Name Passwords (5)

Information about passwords for our account management system.

Domain Name Renewal (26)

Questions and answers about domain name renewals.

Domain Registration (92)

Common questions about registering domain names.

Domain Security (14)

Questions and answers related to our domain security and domain lockdown services.

Domain Transfers (33)

Information about domain name registrar transfers.

Email (55)

Common questions and answers regarding either email hosting or email forwarding services.

Name Servers (18)

Questions related to adding or changing name servers for a domain name.

Private Domain Registrations (21)

Questions related to our private/proxy registration services: Spam Shield and Whois Privacy

SPAM, Abuse or Whois Complaints (4)

Information on how to file a SPAM, Abuse or Whois Complaint about one of our customers.

SSL Certificates (20)

Information about DigiCert Secure Socket Layer (SSL) Certificates

Support (2)

General information about support.

Troubleshooting (17)

Common problems and their solutions.

URL Forwarding (23)

Questions about our url/web address forwarding/redirection service.

Web Templates (25)

Information about our website templates, flash templates and logo design templates.

Website Hosting (73)

Information about our website hosting packages and services.

Whois Information (19)

Q and A related to the Whois database.

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